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Policies

Delphine Leymarie LLC (“Delphine Leymarie”) Terms and Policies

The below information applies to products purchased at www.delphineleymarie.com or by phone at 212 537-5769

Product Care

Delphine Leymarie creates exclusive designs and each piece is handcrafted to order in oxidized sterling silver and recycled 18k gold. Please handle the jewelry with care by storing it neatly in your Delphine Leymarie pouch or box and keeping away from perfume, hair styling products or body lotions. 

Custom & Exclusive Orders

If you would like to make a custom request or special order, please contact delphine@delphineleymarie.com to inquire directly. Please provide all details in your email so that we may respond to you as quickly and effectively as possible. We will make our best effort to fulfill your request. Sales are final on all special orders and custom products.

Shipping Information

Most of our jewels are made to order, please allow 5-10 business days for all deliveries. A $10 minimum for shipping and handling fee will be added to all domestic orders. We cannot ship to Post Office Boxes or AFPO's. Delphine Leymarie cannot be held responsible for unanticipated delays. If you have additional questions concerning shipping and delivery timeframes and fees; please contact info@delphineleymarie.com. New Jersey sales tax (7%) will be added to orders being shipped to addresses in NJ.

Delphine Leymarie ships using USPS fully insured Priority Mail. If your shipment needs to be expedited, or for other carrier options, please contact us at orders@delphineleymarie.com.

Payments

Prices displayed are in U.S. dollars. We accept all major credit cards, Paypal payment or check (orders paid via check will not be placed until check has cleared). 

Security

All credit card transactions on this site are processed using Shopify and Paypal, Both secure online payment gateways, which encrypts your card details in a secure host environment. Delphine Leymarie does not hold your credit card details on the website.

Return and exchange Policy

Sale items and custom orders are final. Delphine Leymarie is grateful for your continued support and customer satisfaction is a top priority. If for any reason you are not satisfied with your purchase, you can return your unworn merchandise within fourteen (14) days of your receipt of order for a refund, store credit or exchange. To return or exchange an item, please send an email to returns@delphineleymarie.com and include your invoice number. Please note that if a return exceeds the 14-day return timeframe, you will only be issued a Delphine Leymarie credit. We will contact you with instructions for returning the order to us and provide you with a Return Authorization Number. Goods must be returned with their original sales slip and shipped in a trackable and insured way. Delphine Leymarie is not responsible for items damaged or lost in transit. Once your return is processed, you will receive a credit memo by email. Refunds will be issued in the form of the original payment. We do not refund shipping charges on returned items.

Repairs

We utilize the finest materials and we guarantee that our pieces are hand carved and cast with care, are carefully inspected and are free from known defects. We will, without labor or material charges, repair or replace any defective pieces we see fit and deemed to have been defective, for a period of 3 months from the date of purchase. Normal wear and tear is not covered by the warranty. Proof of purchase must accompany items being returned for warranty work. Shipping charges may apply. After 3 months, we will repair your jewelry for reasonable materials and shipping fees and such costs will be communicated to you in advance.

If a shipment arrives broken or in an unacceptable condition, we apologize for the inconvenience and there will be no charge for this kind of repair. Please email the repair department at repairs@delphineleymarie.com to arrange for any repairs. Please ship the order back within 14 days to avoid any delays or penalties.

Cancellation Policy

If you wish to cancel your order for any reason, please contact us immediately at orders@delphineleymarie.com. You may cancel or change your order up to 48 hours after it has been placed, provided that we have not begun processing it. If your order is already being processed, a partial refund may be made depending how far along the order is. This will be decided on a case-by-case basis.

Terms of Use

Delphine Leymarie provides this website delphineleymarie.com (the “site”) as a service to its customers. The following basic rules govern your use of the site (the “Agreement”). By accessing and using the site the following Terms and Conditions are accepted, without limitation or qualification:

Site Contents

The material displayed on the site may not be downloaded other than for non-commercial, personal use only and then only provided that the copyright and other proprietary notices contained on the materials are retained. The content of the site may be changed, removed, deleted or added to at our discretion. The content of the site may not be distributed, modified, published, used for the creation of derivative works, or exploited in any other way without written permission from Delphine Leymarie. You should visit this page periodically to review the terms of your use.

Delphine Leymarie makes no warranties or representations as to accuracy or completeness of this site or any sites linked to this site or to the status or correctness of such links. Delphine Leymarie will not be liable for any damages, problems or difficulties, consequential or otherwise, arising out of access to, or use of, the contents of the site or any other linked site. Occasionally there may be information on Delphine Leymarie that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause.

Unless otherwise noted, all materials, including images, designs, icons, photographs, written and other materials that are part of this site are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Delphine Leymarie. The site as a whole is protected by copyright and other trademarks appearing at this site are the trademarks of Delphine Leymarie and delphineleymarie.com.

Colors

We have made the best effort to represent our product’s colors accurately, but the color calibration of computer monitors can vary considerably. Therefore there may be variations between the colors displayed on your monitor and the actual color of the items you are buying.

Indemnification

You agree to defend, indemnify and hold Delphine Leymarie harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Privacy

We respect our customers and understand that you are concerned about your privacy. Any communication or material sent to Delphine Leymarie will be considered confidential and will become the property of Delphine Leymarie. None of this information is shared with outside parties other than companies we employ to perform functions on our behalf (such as payment processing and shipping), to whom limited data is given as is necessary in order to complete a shopping transaction or to maintain our relationship with you. You agree that Delphine Leymarie may use information about your demographics and use of the site for the purposes of improving future service, in any manner that does not reveal your identity or your e-mail address. As we continue to develop our site and take advantage of the new technologies to improve our service to you, our policies may change. We encourage you to refer to this policy statement on an ongoing basis.

Thank you for shopping at delphineleymarie.com.
All rights reserved.