1. How long does it take to receive my order?
Most of our jewelry is crafted to order in our Manhattan studio, so please allow between 1 and 4 weeks for delivery, depending on the item. However, if you order from our READY TO SHIP collection, your order will be shipped within 5 days. We appreciate your patience as we create your unique piece!
2. Can I customize my jewelry?
Absolutely! We specialize in unique and customizable jewelry. Our top-selling jewel, the BOHEME SMALL CLICKER, allows you to securely hold and display your favorite charms in a versatile and stylish way. With options for different metals and gemstones, you can create a personalized piece that reflects your individual style and taste.
3. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, you can return your unworn merchandise within fourteen (14) days of receiving your order for a refund, store credit, or exchange. Please note that sale items, discounted jewelry, and custom orders are final and cannot be returned.
4. How do I initiate a return or exchange?
To initiate a return or exchange, please send an email to email@example.com with your invoice number and a description of the item you wish to return or exchange. We will provide you with a Return Authorization Number and further instructions. Please make sure to ship the item back to us in its original packaging and using a trackable and insured shipping method.
5. Can I cancel or change my order?
If you need to cancel or change your order, please contact us immediately at firstname.lastname@example.org. You may cancel or make changes to your order within 48 hours of placing it, as long as we have not started processing it. If your order is already being processed, we may be able to offer a partial refund, depending on the progress of the order.
6. How can I contact you for general inquiries?
For general inquiries, you can reach us at email@example.com or call us at +1 212.537.5769. We're here to help and answer any questions you may have!
7. Do you offer wholesale options?
Yes, we do! For wholesale information, please email us at firstname.lastname@example.org. We would love to discuss potential partnership opportunities with you.
8. Can I book a virtual or in-person appointment?
Of course! If you'd like to schedule a virtual meeting via Zoom or visit our NYC Showroom in person, you can book an appointment here. We look forward to meeting you!
9. What are your shipping options?
We ship using USPS fully insured Priority Mail, FedEx, or UPS. If you need to expedite your shipment or prefer a different carrier, please contact us at email@example.com, and we'll do our best to accommodate your request.
10. Do you ship internationally?
Yes, we offer international shipping. However, please note that international shipping fees and delivery times may vary. For more information, please contact us at firstname.lastname@example.org.